Do not reinstall the software yet. Follow this ladder of troubleshooting.
To resolve the "Loading data failed - check the configuration file" error in TecDoc, follow these steps: loading data failed check the configuration file tecdoc best
: Run the application as an Administrator to ensure it has read/write access to the configuration directory . Do not reinstall the software yet
If the error persists after checking these settings, you may need to contact TecAlliance Support directly or consult your company's TecCom Portal administrator . ini file for your specific version of the software? loading data failed check the configuration file tecdoc best
TecDoc databases are massive. If your drive ran out of space during an update, the configuration file will fail to load the pointers.
Is there enough disk space on the server?