: Ensure you have a stable internet connection for the software to verify the key with WIRIS servers. Key Recovery
First, they might not know where to find the product key. If they bought it from the official website, they should have received an email with it. But sometimes people might have purchased it through a different channel, like a university or corporate license. Alternatively, they might have a physical product with a key on a card. If they can't find it, they need steps to locate or retrieve it.
: If Alex bought MathType from a retailer, they could contact the retailer’s customer service. Retailers often have records of purchases and might be able to provide a replacement product key.
If you're working with (version number 7480) and need assistance with the product key or installation process, here's a detailed guide to help you troubleshoot and understand how MathType licensing and activation work: