This directory is the heart of the Vicidial web application. It contains the core PHP scripts that interface with the Asterisk PBX software. While the "Vicidial Agent Screen" is the user interface, the files in the agc directory are the engine processing the logic.
[agc-dial] exten => _91NXXNXXXXXX,1,AGI( agc_vicidial.php,$EXTEN:1,$LEAD_ID) exten => _91NXXNXXXXXX,n,Dial(SIP/$CARRIER/$EXTEN:1,60,tT) exten => _91NXXNXXXXXX,n,Hangup() agc vicidial.php
To understand agc vicidial.php , you must understand a typical inbound or outbound call flow in Vicidial: This directory is the heart of the Vicidial web application
Manages the two-step login process involving phone credentials and user credentials. [agc-dial] exten => _91NXXNXXXXXX,1,AGI( agc_vicidial
: Displays lead information from the database and allows agents to update customer records in real-time during a call.
AI Research Team Date: October 26, 2023 Version: 1.0
The /agc/vicidial.php script serves as the primary, AJAX-driven interface for VICIdial call center agents, functioning as a real-time control center for telephony operations. Due to its public accessibility, this file is a major target for hackers, with recent vulnerabilities allowing for remote code execution, making security hardening essential. For a detailed breakdown of the agent login and control setup, see DialerKing . AGC Vicidial PHP Guide | Agent Login & Control Setup