Tip #67: Look after your staff, and they will look after your guests.
Peter Venison’s "100 Tips for Hoteliers" was inspired by his experiences in luxury hotels, aiming to guide professionals through all stages of hotel operations with practical advice. The book emphasizes actionable insights like leading by example, focusing on core service, and viewing quality management as a form of marketing. Read more about the book on Amazon.com 100 Tips for Hoteliers Peter Venison pdf