Even experienced users occasionally face login failures. Below are solutions to the most frequent errors.
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: View your current balance, top up your account funds, or download monthly invoices for bookkeeping. Even experienced users occasionally face login failures
| Issue | Solution | |-------|----------| | Forgot password | Use the link on the login page to reset via email. | | Account locked | After 5 failed attempts, contact ADD support (see below). | | Browser errors | Clear cache/cookies, or try an incognito/private window. | | Domain not loading | Ensure you use add123.com – not autodatadirect.com (old/legacy URL). | top up your account funds